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News: More "Consumer Reports" Problems

Article Date(s):09/28/2016

Since they began rating the repair history of vacuums (& seemingly rating them almost completely opposite of what we have observed), I've always wondered how they got their data for this. As I said before, we have done thousands of repairs every year for over 77 years, in the 3rd largest metropolitan area in the U.S.A., and we've NEVER been asked about it, nor has any other service center that we communicate with been asked. So who DO they ask? I have learned from a Consumer Reports aficionado that they ask their subscribers - the same people that throw vacuums away because they need a $2.00 wear item (like a belt - see my prior rant). So if you do this & they ask how it lasted, you'll say " not too long", which is really bad science. If the average consumer were experts, then I wouldn't fix 8,000 vacuums per year, because they'd be fixing their own! Not to beat a dead horse, but a little bar graph stating how many repair "instances" a brand had with zero information about how many of said machines are in service just adds to the invalidity.

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